Support Offerings

Open Text offers three different levels of "Best in Class" support services:

• Standard Support

  Support services and software updates are available to all customers who have subscribed to the Software Maintenance Program. Subscribers are notified about new software updates via regular information bulletins and support applications. Support services are available to our North American customers from 8 a.m. to 8 p.m. EST and from 8 a.m. to 6 p.m. GMT for our customers located throughout Europe and Asia. Please consult the Artesia DAM Software Maintenance Program Handbook for more information.

• 24 x 7 Support

  For an additional cost, customers can call upon Open Text's knowledgeable support staff to help them with any mission-critical support requests at any time, including weekends and holidays. Please refer to the Artesia DAM 24 x 7 Customer Support fact sheet for more information.

• Premier Support

  At the Premier Support level, customers have the ability to customize their Open Text Customer Service experience with an enhanced level of support-from a dedicated Issue Coordinator to installation and upgrade support services. For more details about Premier Support and the additional cost involved, please contact your account executive.